I sincerely hope NATO officials didn’t do anything like post sensitive data on their Facebook accounts. Maybe instead of telling military officials to create social media accounts, perhaps they should tell people not to create accounts.
There have been a number of articles over the past year or so about Indian call centers abusing trust. The latest one involves selling user information. If you outsource, you need to keep an eye on your outsourced employees. It’s still a variant on the same principal-agent problem.